FANNIE MAE SHORT SALE ASSISTANCE
What Is It?
The Realtor® Association of Greater Fort Lauderdale has partnered with Fannie Mae to provide our members with their Short Sale Assistance Desk service. In collaboration with RAGFL’s MLS, Short Sale Assistance Desk assists real estate professionals in handling post-offer short sale issues that may relate to servicer responsiveness, the existence of a second lien, or issues involving mortgage insurance. Fannie Mae SSAD leverages the relationship between the MLS and our members, collecting and submitting information to Fannie Mae using a dedicated submission form on our MLS website.
In order to utilize SSAD, there are a few criteria that need to be met: (1) property must have a first-lien loan owned by Fannie Mae; (2) only post-offer issues can be submitted (the servicer must be in receipt of a valid offer for the property); (3) the real estate professional must be a member of a participating MLS; (4) the real estate professional must be the listing agent for the property; and (5) the real estate professional must obtain a signed Borrower Authorization Form (BAF) from the homeowner(s) to the MLS.
What Does It Cost?
Fannie Mae Short Sale Assistance Desk is FREE as a part of your RAGFL membership.
How Do I Get Started?
RAGFL MLS participants can locate the link to the Fannie Mae Short Sale Assistance Desk within the 'Resources Link' section of the MLXchange homepage under 'SmartLinks'.
You may also find Fannie Mae Short Sale Assistance Desk by clicking on the MLXchange “My Sidebar”, under the SmartLinks section.
Additional Resources
Fannie Mae FAQs - For Real Estate Professionals
Fannie Mae - Short Sale Assistance Desk Fact Sheet
Testimonials by Real Estate Professionals
The Fannie Mae Assistance Desk is amazing. I submitted a request Tuesday and had two calls from the lender the next day. I was in the field showing houses, but she called the second time because I had not called her back quickly that’s – what I call responsive! – and she couldn’t have been more helpful.”
The Assistance Desk is fabulous. I love it. I have a 95% resolution rate on my short sale transactions. I don’t understand why other agents are not using the Assistance Desk. This is a fantastic benefit from our MLS.”
Every time I worked with the representative on the Assistance Desk, I had an excellent experience. If I can’t get a short sale resolved using the normal channels, I always use the Assistance Desk. It works.”
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